Refunds & Cancellation

This policy applies to professional engagements with Data Softwarehub — quarter-end readiness audits, reconciliation deep dives, cut-off walkthroughs, and year-end close companion work. It does not cover products, subscriptions, or physical goods, which we do not sell.

Refund eligibility

Fees paid for work not yet started may be refunded subject to the notice periods below, minus any non-refundable items listed in this policy. Fees for work already performed (including intake completed, samples selected, or fieldwork days delivered) are chargeable on a time or milestone basis as stated in the engagement letter and are generally not refundable.

Timeframe to request a refund

Send written refund or cancellation requests to info@data-softwarehub.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or invoice date for a disputed charge), and no later than the engagement end date plus 14 days.

Full or partial refunds

• Full refund of amounts paid: available when you cancel in writing more than 10 business days before the agreed fieldwork start and no intake work beyond preliminary scheduling has occurred.
• Partial refund: if you cancel between 5 and 10 business days before fieldwork start, we retain the deposit (or 40% of the agreed fee if no separate deposit) to cover reserved reviewer time, and refund any balance paid.
• No refund of the deposit or retained portion when cancellation is fewer than 5 business days before fieldwork start, except where we cancel for reasons within our control.

Non-refundable items

• Deposits explicitly marked non-refundable in the engagement letter after a late cancellation window
• Third-party costs we have already incurred with your written approval (for example, secure courier of documents)
• Fees for completed milestones described in the engagement letter

Refund process

1. Email info@data-softwarehub.digital with your engagement reference, reason, and preferred contact number.
2. We confirm eligibility within 5 business days.
3. Approved refunds are processed within 15 business days of confirmation.

Refund method

Refunds are returned by the same method used for payment (typically bank transfer to the originating account). We do not issue cash refunds at the office.

Cancellation and rescheduling

You may request a new fieldwork window subject to reviewer availability. One reschedule with at least 5 business days’ notice is usually without extra charge. Later reschedules or repeated moves may incur a rescheduling fee of up to 15% of the engagement fee to cover diary disruption during close season.

No-shows

If key client contacts are unavailable for scheduled on-site days without at least one business day’s notice, that day may be charged as delivered. We will attempt to rebook remaining days where the close calendar still allows.

Work already started

Once intake or fieldwork has begun, fees reflect progress. You remain responsible for payment for completed portions. Materials we prepared for your file (sample lists, draft memos) remain our working papers unless the engagement letter states otherwise; client source documents are returned or destroyed per the letter.

Deposits

Engagements above HK$40,000 typically require a 40% deposit on acceptance. The deposit is applied to the final invoice. Treatment on cancellation follows the full/partial rules above.

Contact for refund requests

Email info@data-softwarehub.digital or call +852 3890 8888. Postal address: Octa Tower, 8 Lam Chak Street, Kowloon Bay.

Exceptions

If we are unable to deliver fieldwork for reasons within our control (for example, reviewer illness without a suitable substitute before your lock date), you may choose a full refund of amounts paid for undelivered work or a rescheduled window at no extra fee.